• Features

      Retail’s Mid-Year Physical Exam

      June 19, 2018 · BY Chris Walton

      2018 has lived up to its billing. The year promised zaniness amid the industry-wide “crack-up,” and it has not disappointed. The last six months have raised as many questions as answers. It is appropriate that… Read More

      5
      Shares
      no comments
    • Features

      Best Buy, Worst Service

      June 18, 2018 · BY Steve Alpert

      We know most every organization has an underbelly. Hopefully, customers never get to experience that dark and dysfunctional place where unlucky customers get tossed about by incompetence and indifference lurking underneath the polished veneer of… Read More

      5
      Shares
      no comments
    • Features

      Blood on the Battlefield

      June 17, 2018 · BY Len Lewis

      Everybody’s got skin in the game when it comes to international trade. Some are just a little more thin-skinned than others. Now we’re going to find out who and how much it’s going to cost… Read More

      5
      Shares
      no comments
    • Features

      GDS – GaryVee Denial Syndrome

      June 14, 2018 · BY Mark Bozek

      Just over a year ago I wrote “Amazon Ain’t Just a River in Egypt”. The only thing that’s changed in its content is that Jeff Bezos is no longer the second richest person in the… Read More

      5
      Shares
      no comments
    • Features

      Lab-Grown Diamonds Are Now a Girl’s...

      June 13, 2018 · BY Pam Danziger

      Look at any list of the most powerful advertising messages of all times and the 1948 De Beers-N.W. Ayers slogan “A Diamond Is Forever” is at the top. While many claim the line made the… Read More

      5
      Shares
      no comments
    • Features

      The New Sustainability

      June 12, 2018 · BY Marie Driscoll

      Sustainable fashion has been more of an oxymoron than a reality since the advent of mass merchandising. But social media, internet-enabled transparency and a new zeitgeist has brought the broader ESG (environmental social governance) movement… Read More

      5
      Shares
      no comments
    • From the Archive