• Features

      The Dangerously Disruptive Deciem

      June 21, 2018 · BY Dana Wood

      When I walked into the cavernous, bare bones, industrial-chic Deciem store in the Distillery section of Toronto last summer and saw this bold declaration plastered on the wall, Beauty Is Between You and You, it… Read More

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    • Features

      Walmart’s Jetblack Democratizes...

      June 20, 2018 · BY Robin Lewis

      “Distribution channels,” as they were once called before the Internet, are being wiped out by a stealth democratization process arguably begun by Amazon. Walmart has entered the field punctuated by its launch of Jetblack, a… Read More

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    • Features

      Retail’s Mid-Year Physical Exam

      June 19, 2018 · BY Chris Walton

      2018 has lived up to its billing. The year promised zaniness amid the industry-wide “crack-up,” and it has not disappointed. The last six months have raised as many questions as answers. It is appropriate that… Read More

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    • Features

      Best Buy, Worst Service

      June 18, 2018 · BY Steve Alpert

      We know most every organization has an underbelly. Hopefully, customers never get to experience that dark and dysfunctional place where unlucky customers get tossed about by incompetence and indifference lurking underneath the polished veneer of… Read More

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    • Features

      Blood on the Battlefield

      June 17, 2018 · BY Len Lewis

      Everybody’s got skin in the game when it comes to international trade. Some are just a little more thin-skinned than others. Now we’re going to find out who and how much it’s going to cost… Read More

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    • Features

      GDS – GaryVee Denial Syndrome

      June 14, 2018 · BY Mark Bozek

      Just over a year ago I wrote “Amazon Ain’t Just a River in Egypt”. The only thing that’s changed in its content is that Jeff Bezos is no longer the second richest person in the… Read More

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