Bain & Company forecasts the size of the global personal luxury market at $230 billion. And it worries it will grow by only one percent this year. Bank of America says, “No! This is too… Read More
For the better part of 150 years, the art and science of retail has evolved slowly. In an era when brick-and mortar stores controlled a stable shopping experience, there were occasional flashes of innovation, but… Read More
Customer journey mapping isn’t a new concept. It’s been around for several years, but the last 12 months have seen a real increase in the impact the model is having across the retail industry and… Read More
My favorite 14-year-old girl, like so many in her generation, is lost without her phone. In spite of school, sports, eating and sleeping, she spends almost eight hours a day on social media. Instagram and… Read More
We’ve entered an age when words like “hand-crafted,” “artisanal” and “passionate” are turning consumer heads the way “low price” once did. In response, ubiquitous beer brands are producing small-batch IPAs and major recording artists are… Read More
Back in the 1950s with McCarthyism barely in the rearview, my parents always warned me never to sign anything for fear I would be a branded a Communist agitator. I was 6 at the time.… Read More
In the developed world, retailing remains under siege. As we know, a steady flow of new Internet competitors vie for consumer dollars, frequently undercutting prices of the brick-and-mortar stores. Meanwhile, amidst a sea of sameness… Read More
On June 4, 2015, The Robin Report and FGI co-hosted a retail symposium focusing on new approaches and technologies that are changing the way retailing is done. The panel moderated by long time industry icon,… Read More
First it was Nikes replacing ballet flats. Then it was Birkenstocks replacing Nikes. Then Patagonia and Tevas became a thing. Then George Clooney’s fiancé was wearing mom jeans. Baseball caps, sports jerseys, mall chic, Jerry… Read More
Multilevel/Pyramid Marketing Schemes Lure Unsuspecting Consumers through FTC Loophole Don’t look now, but dozens of companies, starting with Amway back in 1979, and more recently Herbalife, the supplements company being challenged as operating a pyramid… Read More
