• Features

      Unmanned Stores

      August 19, 2018 · BY Len Lewis

      It’s late Sunday night in the remote Swedish village of Viken and you suddenly realize you’re out of baby food. Local stores are closed, the weather is iffy and the odds of getting a delivery… Read More

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    • Features

      E-Commerce: If You Build It, Will They...

      August 15, 2018 · BY Liz Cutting

      In the first of this two-part series, we looked at the performance discrepancies we see through our data in the various online categories and the possible reasons behind their unequal performance. In this second article,… Read More

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    • Features

      Nordstrom: A Paragon of Virtue Gone...

      August 14, 2018 · BY Mark Cohen

      Like many in the retail industry, to say nothing of millions of customers, I have always been a big fan of Nordstrom. I’m afraid I can’t quite hold that position today. Nordstrom’s DNA: Great Merchandise,… Read More

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    • Features

      The Future of Women’s Specialty Apparel

      August 13, 2018 · BY Liz Dunn

      Women joining the workforce in huge numbers was a cultural game changer and fueled growth in women’s apparel brands in the 1980s through the early 2000s.  Specialty retail brands like Ann Taylor and Chico’s opened hundreds… Read More

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    • Features

      Four Keys to Serving the Future Consumer

      August 12, 2018 · BY Greg Portell

      A.T. Kearney’s multi-year research initiative, The Future Consumer, convened a global series of consumer surveys and focus groups to explore evolving consumer expectations and behaviors. We then asked 270 global consumer and retail company CEOs,… Read More

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    • Features

      Amazon Started It

      August 9, 2018 · BY Robin Lewis

      Amazon coined “the last mile” as the most important, complex and costly last leg of distribution. Their goal: speed of delivery within hours, or less. They also started free shipping. Both moves have had huge… Read More

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