Is the Time Right for a North American Supply Chain?
Powerful forces are weighing on existing supply chains. We needn’t look far to notice the effects that shipping delays, rising costs, geopolitical headwinds, climate instability, and the need for secure access to goods have inflicted on our industry. Rather than moaning or gnashing our teeth, we should view these systemic disruptions as an opportunity to create change. While we excel…
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H&M Tries to Amazonify Operations by Hosting Competing Brands
Although they say they don’t care about conformity, next-gen consumers sure are thirsty for access to hot ticket brands. H&M is the latest online fashion retailer to heed the call by hosting competing brands on its…
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The Robin Report Podcast
Amazon 2.0: Turbulent Times
Amazon’s internal forecasting system is its secret weapon, but it has come back to bite with excess warehouse capacity and slowing demand. Leadership changes starting at the top, a wildly different management approach to the business, and many top executive exits leave Amazon in a state of transformation. The company is saying goodbye to physical stores except in the grocery sector as it manages through its slowest online growth period in years. Not to mention many callouts on its employment practices that have left the company far from its goal of earth’s best employer. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they pull back the curtain and weigh in on how CEO Andy Jassy is going to manage the behemoth out of its current mess.
Is Best Buy Unplugged?
Best Buy, under Hubert Joly’s run as CEO, defied the odds and became one of the great turnaround stories in recent retail history. Ever since he left, it appears that the turnaround seems to be continuing…but…
Return on Experience, the New Metric
ROI, or return on investment, has been the standard gauge for retailers attempting to quantify how expenditures lead to sales outcomes. Now in an era where customer experience has become the gold standard for building loyalty…
A Closer Look at Retail & Labor in Inflationary Times
As the former owner and CEO of Murray’s Cheese and a veteran supermarket executive, I feel compelled to weigh in on the current economy with some insights from the past. Having experienced the best and worst…
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