• Features

      Speed is Not Free

      July 16, 2018 · BY Ed Gribbin

      When I first started in the apparel industry, fresh out of college with a BA in Philosophy, I was determined to learn everything I could about how to build a successful apparel brand and business.… Read More

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    • Features

      Wegmans’ Love Affair with Customers

      July 15, 2018 · BY Pam Danziger

      Let’s face it: Grocery shopping is a pain. It takes valuable time that could be used more productively elsewhere. It is such a hassle that by the time you are done doing it, there is… Read More

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    • Features

      Demystifying Prime Day

      July 12, 2018 · BY Marshal Cohen

      Amazon’s Prime Day has become a truly unique retail event since its launch in 2015. In anticipation of Prime Day 2018, Marshal Cohen and Stephen Baker got together to discuss the event’s performance, characteristics, evolution,… Read More

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    • Features

      Prime Day 2018

      July 11, 2018 · BY Marie Driscoll

      You may have enjoyed the fireworks last week on July 4th and beach and backyard time with family and friends, but over at Amazon the relentless ninjas were preparing for the biggest baddest Prime Day… Read More

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    • Features

      Why Go to a Store Anymore?

      July 10, 2018 · BY Robin Lewis
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    • Cotton Incorporated

      Digital and Physical Customer Service...

      July 9, 2018 · BY Catherine Schetting Salfino

      It’s no secret that retailers feel an ever-present threat from Amazon. No one feels it more than brick-and-mortar stores, who are bearing the costs of expensive real estate while watching steady increases in e-commerce sales.… Read More

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    • From the Archive