The Great Fragmentation and AI: The Case for Neighborhood Shops
If you think of yesterday’s “mass market” as a nice glass bowl, that market today has shattered into a thousand small fragments of glass. This was the opening sentence in Chapter 4 of my co-authored book with Michael Dart, Retail’s Seismic Shift, published in 2017. Easy Come, Easy Go Do you remember the “must-have toy,” or must have latest fashion…
The Great Fragmentation and AI: The Case for Neighborhood ShopsRead More
Why Omnichannel Is So Hard
Over the past decade, “omnichannel” has become one of the most common buzzwords in retail. Retail executives, industry consultants, and analysts all agree on the importance of integrating the brick-and-mortar and online channels so that customers…
The Robin Report Weekly Podcast
Do You Know Where Your Customers Are?
Spatial intelligence is as critical in understanding customer behavior in store as web analytics are in leveraging your online business. Tech, especially powered by AI, can help retailers profit from spatial intelligence by increasing sales, decreasing losses and maximizing the workforce. Listen in as special guest George Shaw, CEO of Pathr, Robin Lewis and Shelley E. Kohan, TRR’s chief strategist explore how to level the brick-and-mortar playing field to reveal insights about customer behavior that can change your business – for the better.
Living [and Shopping] Through Clouds of Emotion
By the 1980s, marketers understood that when consumers had all the “essential stuff” they needed and that in the future, those shoppers would buy based on desire, driven by emotion. That supported Maslow’s well-known hierarchy of…
Is the “Self-Love” Industrial Complex Here to Stay?
The term “self-love” has been applied to everything from showing more skin to using a meal planning journal. But marketing is no longer centered around making consumers feel bad about themselves, and I think we can…
Is the “Self-Love” Industrial Complex Here to Stay?Read More
Saks’ Bold Move
When news broke recently that HBC was splitting Saks Fifth Avenue into two, spinning off its ecommerce business from its brick-and-mortar stores, speculation swirled about the thinking behind the move. That news was followed shortly by…
COLLABORATIVE PARTNERS
INNOVATORS NETWORK
The Robin Report Broadcasts
Robin Lewis and industry experts tee off on retail issues of the moment. The Robin Report webcasts and podcasts deconstruct and dissect everything from leadership and culture to strategy, operations and consumer trends. You can expect new insights, surprising opinions, provocative perspectives and unbiased commentary.
Tune in to get the insights and guidance on the complex, confusing and challenging world of retail.
Special Robin Report Webcast with Intel and TIBCO
Learn How Open-Source Collaboration Drives Innovation
Continuous retail transformation thrives through open collaboration. Partnerships are the acceleration tools retail needs to compete in a dynamic digital marketplace. Going it alone can limit and even repress your ability to lead change, transform and remain competitive. Consider this: You have no shortage of data but lack the insights and intelligence that connect it real-time and make it relevant. You can try to hack through it alone or streamline the process.