The Point of No Return
The cost of returns is estimated at $550 billion for 2020 and the number of online returns has more than doubled. In 2020, the pandemic accelerated online purchasing with non-physical store sales ending the year up an impressive 23 percent. However, higher ecommerce sales mean higher online returns. Returns fraud is another serious issue: cybercriminal activity and returns fraud are…
Beyond Retail: Walmart’s “Everything Service”
The Beyond Burgers brand reflects a sea change of a whole new generation of environmental and animal friendly consumers. New products and new business models are emerging at an accelerated pace, driven by consumers and envisioned…
The Robin Report Weekly Podcast
Many Unhappy Returns
With the explosion of ecommerce comes the explosion of returns. Walmart, Amazon and Target ask customers to keep some of their returns for free rather than clogging their logistics systems with the hassle of low-value, no-resale merchandise costing the industry $550 billion a year. What if this policy becomes as standard as free shipping? Listen to Robin Lewis and Shelley E. Kohan, chief strategy officer for TRR, as they caution the industry not to go down this rabbit hole.
Retail’s Next Chapter
Macy’s recent announcement that it is closing more than 40 stores as part of a three-year plan to shutter approximately 125 stores wasn’t unexpected but was still a huge blow to the retail industry. The 163-year-old…
21 Global Disruptors
From Tel Aviv to São Paulo to New York City’s Garment District, the onset of the pandemic in 2020 forced widespread change and innovation across the retail ecosystem. From big retail chains and brands to technology…
Pets ’R’ Us
In 2020 Americans spent money on Kraft Macaroni & Cheese, redecorating their homes and ordering take-out. And oh, we also spent a lot of our money on our dogs and cats. On the list of business…
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The Robin Report Broadcasts
Robin Lewis and industry experts tee off on retail issues of the moment. The Robin Report webcasts and podcasts deconstruct and dissect everything from leadership and culture to strategy, operations and consumer trends. You can expect new insights, surprising opinions, provocative perspectives and unbiased commentary.
Tune in to get the insights and guidance on the complex, confusing and challenging world of retail.
The Robin Report Weekly Podcast
Many Unhappy Returns
With the explosion of ecommerce comes the explosion of returns. Walmart, Amazon and Target ask customers to keep some of their returns for free rather than clogging their logistics systems with the hassle of low-value, no-resale merchandise costing the industry $550 billion a year. What if this policy becomes as standard as free shipping? Listen to Robin Lewis and Shelley E. Kohan, chief strategy officer for TRR, as they caution the industry not to go down this rabbit hole.