The Robin Report
December 11, 2017
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The Robin Report
December 11, 2017
Operations
Product Management, Not Product
Mickey Drexler, the former CEO of the Gap and J. Crew, and the man once dubbed the “Merchant Prince,” and frankly one of my iconic heroes back “in the day,” recently made some really Mickey Mouse statements. Back in May, […]
Chris Walton
January 17, 2018
Partner Content
Implementing Agility
This is part two of a two-part series. Part one can be found here. Being Agile in your mindset and methodology doesn’t need to involve massive organizational upheaval (Microsoft managed it in a year!). There are four core steps any […]
Phil Thorne and Chris Walton
March 21, 2021
Partner Content
Agile Stores
This is part one of a two-part article. The retail environment is more complex than it\’s ever been, and the way people buy, what they buy, and how their orders are fulfilled is changing rapidly. Yet one area is mostly […]
Phil Thorne and Chris Walton
March 9, 2021
Management
Wayfair May Just Be Getting Started
Talk about a change in fortune. A scant five months ago Wayfair was trading at a 52-week low of $21.70. Then, following its August earnings release, in which it posted its first quarterly profit since its 2014 IPO, Wayfair’s stock […]
Chris Walton
August 10, 2020
Technology
Sex, China and Covid-19
Sex, China, and Covid-19. What sounds like an afternoon White House press briefing actually holds the key to understanding why virtual reality (aka VR) is one of the most overblown topics in retail right now. Social media has been a […]
Chris Walton
June 28, 2020
Opinion
Will Retail Become Like the Airline Industry?
A few weeks ago, Walmart debuted its new Express delivery program, whereby Walmart customers can pay an extra $10 fee to have their purchases delivered right to their doors in two hours or less. While questionable on many levels, the […]
Chris Walton
May 31, 2020
Management
Retail Love in The Time of Coronavirus
Coronavirus coverage is everywhere. One cannot turn on the TV, scroll through social media, or shout at his or her neighbor from more than six feet away without hearing or seeing something about it. But, as important as the coverage […]
Chris Walton
March 25, 2020
Management
McKinsey Launches a Flashy New Store
Late in September, McKinsey & Company, the famed consulting firm that every year hires left-brained Ivy League MBAs off campuses like a drug addiction, went from consultancy to full-fledged retailer. With much fanfare and national press, McKinsey debuted its Modern […]
Chris Walton
November 12, 2019