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Opinion
Robin Lewis

The Great Retail Demassification

Demassification. Plus, It’s What the Kids Want This demassification and/or downsizing is not the sole result of e-commerce stealing share from brick- and-mortar retailing. It’s also being driven proactively by…

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Millennials: Double Trouble for Retail

…out in my recent article The Great Retail Demassification, there are several reasons mall traffic is suffering, directly impacting store traffic, particularly in the B and C malls: Every store…

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Operations
Pam Danziger

Help Wanted

In advance of the holiday season, the National Retail Federation (NRF) reported retailers will hire between 500,000 and 665,000 seasonal workers in November and December. At least some of retail’s…

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Experience
Pam Danziger

The Road to Remarkable Retail Is a Long One

…went on to found Sageberry Consulting, Boring Retail Dennis’ rallying cry is: “Physical retail isn’t dead. Boring retail is.” He explains, “Despite clickbait headlines warning of a ‘retail apocalypse,’ many…

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Operations
Arick Wierson

20 Wildcards for ‘21

…and beyond. 14. Experience-Centric Retail The idea of a physical retail store\’s purpose is undergoing tremendous change. No longer simply a place to trade and transact, retail stores across many…

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