Zombie apocalypses are not so good. But many would argue that retail is right in the middle of one – Patient Zero has been infected and a nasty zombie virus is about to spread at an exponential rate. This zombie virus has a name: Amazon. Amazon is about to leave years of legacy retail hubris undead and wandering aimlessly down an old dusty road in mind-numbing purgatory. So, we need to be ready. We need to prep our safety shelters quickly with the tools necessary for survival. Here’s hope: There are five essential tools every company …
Retail’s Mid-Year Physical Exam
2018 has lived up to its billing. The year promised zaniness amid the industry-wide “crack-up,” and it has not disappointed. The last six months have raised as many questions as answers. It is appropriate that we now pause and pull our heads above water to take a closer look at the industry’s mid-year report card. Required Annual Exam Now that I am in my forties, an annual physical exam has become a rite of passage. Everything that can be checked is checked, everything that can be drawn is drawn and everything that can be brought up to scare …
Matthew Shay, President and CEO of NRF, Needs a Wake-Up Call
NRF President and CEO Matthew Shay recently published an article on LinkedIn entitled, The 3 Worst Articles on the Retail Apocalypse – And Why They’re Wrong. While I run the risk of biblical-sized smiting from the gods of the retail establishment, I cannot hold my tongue on this one. Shay’s post could not be more tone-deaf. His article strikes the exact wrong tone at the exact time we need him most. Consider this your wake-up call, Matthew Shay and NRF. That sound you hear? It’s your iPhone ringing at the side of your bed telling you it is time …
Matthew Shay, President and CEO of NRF, Needs a Wake-Up CallRead More
Retail’s Q4 Sales Results
Do we have amnesia? A mere six months ago at Shop.org in Los Angeles, I remember sitting amidst heated debates, akin to the Miller Lite “Taste Great, Less Filling” ads from the 1980s. The sticking point was about whether the industry was in the middle of an apocalypse. Today, the state of the industry is Book of Revelation type stuff on one hand, and Matthew Shay’s persistently shiny NRF optimism on the other. How has everything reversed course so quickly? Why the memory loss? The only refrain I know that changes this fast is Wheels on the …
Product Management, Not Product
Mickey Drexler, the former CEO of the Gap and J. Crew, and the man once dubbed the “Merchant Prince,” and frankly one of my iconic heroes back “in the day,” recently made some really Mickey Mouse statements. Back in May, Drexler admitted to the Wall Street Journal that he underestimated the impact technology was going to have on retail. Mickey then doubled down on these sentiments in an interview with Adam Ross Sorkin, at the New York Times DealBook Conference in November. Drexler, the man who brought the Gap to its crowning heights in the …
Omnichannel’s Death…Not So Fast!
Mark Twain once remarked, “the reports of my death are greatly exaggerated.” If the word “omnichannel” had a voice, it would say the same thing. Recently, numerous pundits have urged that we close the lid on the coffin and inter the word “omnichannel” forever. They claim the phrase “Omnichannel Retail” is dead, and instead argue that we should just say “Retail.” Forbes contributor Greg Maloney put forward this exact argument in his piece, Can We Stop Saying Omnichannel and Just Say Retailing? Maloney exclaims in his opening, “Who’s sick of …