There was a bright light shining during the post-holiday mall doldrums in St. Louis, Missouri. This midwestern city (full disclosure, my hometown) is constantly reinventing itself. It is a modern-day Phoenix lifting itself again and… Read More
One thing you can guarantee, put a pop-up in New York City, and they will come. In droves, actually. Kohl’s came to town, albeit briefly, to showcase some of its holiday gift suggestions and festive… Read More
What business are you in? This has become the existential crisis of retail. Talk to digital natives and they’ll tell you in no uncertain terms that retail is a tech platform delivering digital experiences and… Read More
Nordstrom’s first day in business on Manhattan’s West Side was a well-behaved, well-dressed mob scene of customers who were making the most of every shopping moment. The store is evocative of a European emporium; Au… Read More
First there was Sleep No More, an immersive production of Macbeth that redefines theater, staged in the multi-storied McKittrick Hotel on West 27th Street in Manhattan. It opened in 2011 and ever since, Venetian Carnival… Read More
How do you know when you’re in the vortex of a retail tech summit? You’re surrounded by stylishly dressed, enthusiastic, happy millennial-youngish men and women and their slightly older investors. These entrepreneurs exude optimism, possibility… Read More
We have been reporting about the customer service experience for years – following the arc of the neighborhood store in the 50s where everyone knows your name to the AI-infused tech age of drone delivery… Read More
Just when you have pretty much given up on having a magical retail experience, you discover Industry City in Sunset Park in Brooklyn. On the other hand, you can’t help but discover the possibility of… Read More
The retail industry may be under siege, but when it comes to the holidays, they are the mothership optically for nostalgia, sentimentality and remembrance of better things past. If you live in an urban area… Read More
When you attend Shoptalk, you feel the kinetic energy, optimism and confidence of the startups and investors that are reshaping retail’s future. The guiding principles of these entrepreneurs: speed and personalization, all fueled by machine… Read More
