First there was Sleep No More, an immersive production of Macbeth that redefines theater, staged in the multi-storied McKittrick Hotel on West 27th Street in Manhattan. It opened in 2011 and ever since, Venetian Carnival… Read More
How do you know when you’re in the vortex of a retail tech summit? You’re surrounded by stylishly dressed, enthusiastic, happy millennial-youngish men and women and their slightly older investors. These entrepreneurs exude optimism, possibility… Read More
We have been reporting about the customer service experience for years – following the arc of the neighborhood store in the 50s where everyone knows your name to the AI-infused tech age of drone delivery… Read More
Just when you have pretty much given up on having a magical retail experience, you discover Industry City in Sunset Park in Brooklyn. On the other hand, you can’t help but discover the possibility of… Read More
The retail industry may be under siege, but when it comes to the holidays, they are the mothership optically for nostalgia, sentimentality and remembrance of better things past. If you live in an urban area… Read More
When you attend Shoptalk, you feel the kinetic energy, optimism and confidence of the startups and investors that are reshaping retail’s future. The guiding principles of these entrepreneurs: speed and personalization, all fueled by machine… Read More
Shoptalk 2017 in the Rearview Mirror: Part 2 Here’s what smart companies are working on with all these new-economy brainiacs. We’ve compiled some highlights of the major trends, presented, discussed and predicted at Shoptalk in… Read More
Shoptalk 2017 in the Rearview Mirror: Part 1 It becomes crystal clear when you are surrounded by 5,600 of your new friends at Shoptalk, most of whom are developers, entrepreneurs, innovators and startups, that traditional… Read More
We are closing out the summer in the Adirondacks. It has been a place our entire family has loved since our children were small. They learned to water ski on the lake, and we went… Read More
Photos by Bruce Byers I was in Havana on August 14th, the day the American flag was reinstated in front of the American Embassy, still in lock-down. John Kerry must have sensed, as I did,… Read More
