We have been reporting about the customer service experience for years – following the arc of the neighborhood store in the 50s where everyone knows your name to the AI-infused tech age of drone delivery… Read More
I Want It Now
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Author Archive | Deborah Patton
- Features, Strategy and Operations
You might also like... - Features, Retail Insights, Trends
Two Retail Complexes, Two Ends of the Rainbow
Just when you have pretty much given up on having a magical retail experience, you discover Industry City in Sunset Park in Brooklyn. On the other hand, you can’t help but discover the possibility of… Read More
no commentsYou might also like... - Features, Retail Experience
Once Upon a Time in America
The retail industry may be under siege, but when it comes to the holidays, they are the mothership optically for nostalgia, sentimentality and remembrance of better things past. If you live in an urban area… Read More
no commentsYou might also like... - Shoptalk
The Joy of Retailing
When you attend Shoptalk, you feel the kinetic energy, optimism and confidence of the startups and investors that are reshaping retail’s future. The guiding principles of these entrepreneurs: speed and personalization, all fueled by machine… Read More
no commentsYou might also like... - Shoptalk
It’s the Era of Rationalized Retail – Part 2
Shoptalk 2017 in the Rearview Mirror: Part 2 Here’s what smart companies are working on with all these new-economy brainiacs. We’ve compiled some highlights of the major trends, presented, discussed and predicted at Shoptalk in… Read More
no commentsYou might also like... - Shoptalk
It’s the Era of Rationalized Retail
Shoptalk 2017 in the Rearview Mirror: Part 1 It becomes crystal clear when you are surrounded by 5,600 of your new friends at Shoptalk, most of whom are developers, entrepreneurs, innovators and startups, that traditional… Read More
no commentsYou might also like... - Technology
A Retail Story in the North Woods
We are closing out the summer in the Adirondacks. It has been a place our entire family has loved since our children were small. They learned to water ski on the lake, and we went… Read More
no commentsYou might also like... - International
Postcard from Havana: Far Away, So Close
Photos by Bruce Byers I was in Havana on August 14th, the day the American flag was reinstated in front of the American Embassy, still in lock-down. John Kerry must have sensed, as I did,… Read More
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