The uptick in ecommerce has inspired many trends for businesses of all sizes and stripes —and not all of them are positive. While most omnichannel and ecommerce retailers have historically been concerned with chargeback fraud, some now recognize a type of fraud that has, quite possibly, even more impact on the bottom line. Our work at Appriss® Retail has uncovered an alarming rise of ecommerce order claims and claims fraud and abuse, posing the threat of substantial losses to retailers if it’s not addressed. With the continued growth in …
David Speights, PhD
About David Speights, PhD
David Speights, PhD, is the chief data scientist at Appriss Retail and co-author of the book Essentials of Modeling and Analytics: Retail Risk Management and Asset Protection.