Lately, though, this “dot the i's and cross the t's” mindset has gone by the wayside more frequently than is ideal. We know that the most enjoyable and exciting shopping experiences happen when it's clear that associates care not just about the retail and product brand but also their interactions with their customers. However, we often question whether such an experience is enough to entice people to buy from the same brand at any other store location The Rising Complexity of "Getting It Right" Retail has always been a detail industry. …
Steve Mauchline and Min Chen
About Steve Mauchline and Min Chen
Steve Mauchline is a business architect in the North America Executive Advisory and Architecture Unit at SAP. Min Chen is CEO of Wisy, helping consumer products companies and retailers optimize their operations wisely with artificial intelligence and Internet of Things solutions.