The industry has paid a lot of attention to what stores need to do to reopen, and rightfully so. Big questions loom: how to arrange a store to enforce social distancing, how to provide PPE and sanitation to both employees and customers, new non-touch payment systems and how to provide a lot of plexiglass barriers at cash wraps. One area that has not received as much attention, though, is the technology. Not the registers and the payment devices - though this kind of tech poses its own problems (spraying down keypads can, in some instances, …
About Nikki Baird
Nikki Baird is vice president of retail innovation at Aptos, an enterprise retail solutions provider. She has been a globally recognized expert in retail technology for over 15 years. Her perspective is her own.