Retailers have traditionally thought in terms of distribution channels and have structured their internal systems and metrics around them. But that channel-centric thinking is at odds with how customers actually engage with retailers. For example,… Read More
The next seven years are going to be tough for retail. A sweeping restructuring and downsizing of physical retail will occur through 2026, as the penetration of online retail rises to 25 percent from its… Read More
Have you been watching the weather recently? A foreboding-sounding weather system, a bombogenesis formed over the Atlantic Ocean that l traveled up the coast. Fortunately, it was to be a fast-moving system that was out… Read More
In the estimated $225 billion warehouse membership business, Costco gets all the press while BJ’s is often an afterthought. The numbers tell it all: But hidden behind those figures is an ace in the hole… Read More
In a retail category that was going gangbusters last year – jewelry retailers were up 9 percent through November by the Census Department’s reckoning – Tiffany and Company has not shared in the bonanza. It… Read More
Marriage as a social institution is on the rocks. For the first time in history, there are more single adults than married Americans: some 124.6 million single adults. By comparison, in 1960 over 70 percent… Read More
Payless ShoeSource recently carried out a marketing prank on a select group of social media influencers. As expected, it worked like a charm. In the carefully-crafted ruse, the influencers were invited to a private launch… Read More
Ever since Michael Kors’ Capri Holdings announced the acquisition of Italian-luxury brand Versace, comparisons with 164-year old international fashion powerhouse LVMH have run rampant. My colleague Pam Danziger and I have been baffled because in our… Read More
Ever since Salesforce.com CEO Marc Benioff declared that “Loyalty is dead,” in a November 2017 interview with Mad Money’s Jim Cramer, business leaders have been wringing their hands. But listen beyond the attention-getting soundbite, and… Read More
What’s behind all the empty storefronts in New York City? Faith Hope Consolo, head of retail leasing for Douglas Elliman Real Estate, told the New York Times, “When you walk the streets, you see vacancies… Read More
