Three clicks on your mobile device or laptop will deliver (most often for free) whatever you want the same day, or in a day or two, wherever you want it sent or to be picked… Read More
Is the retail industry, and for that matter, all consumer-facing industries in denial? Actually I think they have not yet detected the real cancer, soon to metastasize. A lot of the coverup has been perpetuated… Read More
Is Doug McMillon, CEO of Walmart beginning to buckle under the pressure from last century’s comfortable mindsets and a culture that has succeeded by doing the things they’ve always done, but just doing them better?… Read More
Check out my podcast on being a Radical in retail. I recently sat down with industry heavyweight Steve Sadove (former Chairman and CEO of Saks and former President of Worldwide Beauty Care and Nutritionals at… Read More
Retailers still don’t get it. How many times and in how many ways do I have to rant and rave about the one enormous competitive advantage the brick-and-mortar players have over the online experience? According… Read More
In the old-world corporate phase of my career, I can’t remember how many times I was told “If it ain’t broke, don’t fix it.” Looking back, every time that bromide was uttered was exactly the… Read More
What does Eddie “fast buck” Lampert have to do with this? Before I get to the significance of the title of this article and HBC’s “go private plan,” I stated in an article way back… Read More
Paul Pressler (CEO, Gap — 2002-2007), passed his failing patient (Gap), over to CEO Glenn Murphy who was the unsuccessful surgeon who operated on Gap while it was on life support, between 2007 and 2015.… Read More
The next big thing is being rolled out by the thousands on almost a daily basis. To name them in the aggregate, we’re calling them tech-driven startups. They sprout up overnight, fueled by billions of… Read More
Just when you think you’ve heard enough from me about Kohl’s; you haven’t. You’d think that CEO Michelle Gass has a weekly calendar that reminds her every Monday to come up with this week’s daredevil… Read More
