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Rich Pedott

About Rich Pedott

Rich Pedott is a partner with Columbus Consulting with over 34 years of experience across multiple functional disciplines including: Planning and Allocation, Sourcing, Supply Chain Management, and Store Operations. He has led strategy, process, and systems development initiatives at several leading U.S. and international retailers and is the co-author of “Omni-Channel Retailing: How to Build a Practical, Effective Plan of Action.”

Columbus Consulting delivers solutions that drive true value and have been transforming the retail and CPG industries for over two decades. We offer a unique, consumer-centric approach with an end-to-end perspective that bridges functional & organization silos from strategy to execution. To learn more, visit COLUMBUSCONSULTING.COM

Reverse Engineering Is the Future of Retail Planning

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For decades retailers have been managing their merchandise assortment, planning, and allocations based on prior sales numbers, emerging trends, store profiling, and overall demand. With continued access to richer data, retailers have never been more informed about their business. But more data doesn’t necessarily mean it’s the right data. What if retailers could more accurately pinpoint by location not only what sold, but also what is most likely to sell in the future using variables including predictive triggers? And all that before the …

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Separate Is Not Equal

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In a world where ecommerce has become mainstream and retailers raced to build unified commerce business models, some brands are starting to consider returning to multichannel structures. While this may present an opportunity to unlock value for stockholders, it is the opposite of what consumers are looking for in retail. Unified commerce is a total ecosystem of seamless, frictionless processes that put the consumer first. Today it is no longer about getting the right product at the right price, it is about getting the right product, at the …

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Fulfillment: Retail’s New Loyalty Factor

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Covid has forced many retailers to make dramatic shifts toward digital transformation of their business models. Many have successfully pivoted to offer services including BOPIS, curbside pick-up, and same-day home delivery across their digital, customer facing touchpoints. But as many customer surveys have shown, the ability to execute on the fulfillment part of that equation in aggregate has been lackluster. Why It Matters  These statistics reported by Salesforce in October 2020 are all too familiar: 60 percent of customers will cancel …

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Measuring the New Normal: Retail’s KPI Challenge

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The media has been busy proclaiming the coming death of both the store and experiential retailing in a voice that has grown progressively louder over the course of the last decade. The scourge of Covid-19 is now being touted as the cataclysmic event that will signal the coming of a dramatic shift in the channel mix of retail. Some even have predicted that the penetration of digital sales could reach 40-50 percent of total sales by 2021. But what if the metrics the industry typically uses to measure channel performance are wrong? This 50 …

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