We have all been there. The minute you decide to abandon the items you were thinking of buying because of a long line. Or the turn-off moment when the customer service person simply does not… Read More
Micro-Risks The Lean Startup approach, based on the book by Eric Ries, is about starting small and testing until your ideas are fully baked. The book details many well-funded Silicon Valley failures, and while the… Read More
The refrain in William Shakespeare’s Song of the Witches from Macbeth was originally written: “Double, double toil and trouble; Fire burn and cauldron bubble.” It was a scary scene, and the title of this article… Read More
It’s late Sunday night in the remote Swedish village of Viken and you suddenly realize you’re out of baby food. Local stores are closed, the weather is iffy and the odds of getting a delivery… Read More
Amazon coined “the last mile” as the most important, complex and costly last leg of distribution. Their goal: speed of delivery within hours, or less. They also started free shipping. Both moves have had huge… Read More
Every now and then news crosses my desk that seems so unlikely that I suspect it might be a hoax. Of course, that happens with alarming frequency when it comes to political news, but in… Read More
I’ve been to enough trade shows and conferences to know how excited people get about new technology. Whatever’s freshly minted and has a couple of cool brand names attached to it is going to be… Read More
There are a lot of naysayers around these days, particularly aimed at the big box and department store models. And I would usually tend to side with them. In fact, many times I have been… Read More
How many of you are following the conversations between Vladimir and Estragon? I doubt many have the time to get involved in yet another inane online activity. But about 400,000 people have tuned into twitch.tv… Read More
I spoke to a class of about 20 millennials this week at FIT (Fashion Institute of Technology). When I got to the part where I was speaking to the choir about an AT Kearney study… Read More
