I’d like to think of my role in the retail industry as an advocate and messenger, supporting the transformation and advancement of the industry by sharing strategic insights. My ability to do this is staying… Read More
In 350 BC, a Greek mathematician named Archytas created the first robot, a wooden dove that flew 650 feet. In 1495, Leonardo Da Vinci is said to have built an armored robot with inner workings.… Read More
When we tell the story of the development of digital technology through the turn of the last century, we often talk about the cultural and political philosophies that influenced the dreamers and schemers who took… Read More
As I have often said, and continue to do so, we are in the third phase of the “technology revolution.” The first phase was a “deer in the headlights” moment. The industry did not know… Read More
We have all been there. The minute you decide to abandon the items you were thinking of buying because of a long line. Or the turn-off moment when the customer service person simply does not… Read More
Micro-Risks The Lean Startup approach, based on the book by Eric Ries, is about starting small and testing until your ideas are fully baked. The book details many well-funded Silicon Valley failures, and while the… Read More
The refrain in William Shakespeare’s Song of the Witches from Macbeth was originally written: “Double, double toil and trouble; Fire burn and cauldron bubble.” It was a scary scene, and the title of this article… Read More
It’s late Sunday night in the remote Swedish village of Viken and you suddenly realize you’re out of baby food. Local stores are closed, the weather is iffy and the odds of getting a delivery… Read More
Amazon coined “the last mile” as the most important, complex and costly last leg of distribution. Their goal: speed of delivery within hours, or less. They also started free shipping. Both moves have had huge… Read More
Every now and then news crosses my desk that seems so unlikely that I suspect it might be a hoax. Of course, that happens with alarming frequency when it comes to political news, but in… Read More
