Heading into 2021, retailers will continue to face many challenges. The new customer journeys that are emerging out of COVID-19 will require businesses to digitally transform their operations. Getting inventory to the right order fulfillment points will become more complex as speed and the quality of the delivery experience become the new battleground for customer loyalty. Also in 2021, retailers will need to determine new ways to measure their business and with the increasing shift to online ordering, Returns Management will need to become a core competency. Columbus Consulting is here to help retailers meet these challenges.
Columbus Consulting was founded by retailers. We improve business performance through establishing effective strategies, organizational structures, processes, as well as selecting and implementing toolsets to deliver a complete solution. Our expertise extends into multiple retail disciplines including: Unified Commerce, Merchandising, Inventory Management and Fulfillment, Sourcing and Supply Chain, Finance and Operations, Data and Analytics, and Information Technology. We currently provide services to over 100 clients worldwide.
We’re not just thought leaders. As retail veterans, with over 500 years of combined industry experience within our partnership, we bring a practical approach that gets real results.
We have a seasoned team of over 150 industry experts. 80% of our 30+ Partners have held senior positions in retail and most of our partners have over 20 years of retail experience.
How We Work
As former retail operators, we understand how retail organizations work. We challenge respectfully as we partner and align with the key leaders and stakeholders in your business. We become part of the team and help your organization drive a holistic transformation that ensures business continuity and sustainable results. We are hyper-focused on successful delivery and are proud of our track record. 96% of our engagements result in repeat business.