The buzz: “Struggling malls should transform into mixed-use centers to keep people coming in” (Amanda Nicholson, Syracuse U.). Why did 5000+ retail brick-and-mortar stores close in 2017? Easy answer: eCommerce is stealing wallet share from legacy retailers. Deeper answer: The new consumer mindset of millennials and gen-z’s. Showrooming 10 minutes on a mobile gets them more info than a day at the mall. Either way, experts advise retailers to transform buildings full of stuff into buildings as social destinations. The experts speak. Robin Lewis, The Robin Report: “It was the best of times, it was the worst of times” (C. Dickens). Paul R. Charron, Escada SE: “A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty” (B. Carr). Rick Barber, SAP: “Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it” (L. Holtz).
“Surviving in a Radically Changing Industry” recorded on June 13th is a 60-minute conversation with Robin Lewis, Shea Jensen, Senior Vice President, Customer Experience, Nordstrom and Matt Laukaitis, Senior Vice President and General Manager, SAP on the transformation taking place in the retail marketplace.