It all started with gasoline stations and small businesses– you remember, the percent added to sales purchases that is passed on from the retailer to the customer. A $36 mug…
An increasing number of major brick-and-mortar retailers-led by Walmart, Target, Best Buy, and The Home Depot-will not open their doors on Thanksgiving, giving employees the day off and pushing more…
The pandemic that took the U.S. retail market by storm in March changed how consumers shop and will have long-term effects on the retail industry. Some of these behavioral shifts…
Walmart\’s bid (with Microsoft) to buy TikTok, the video-sharing social networking service, is a way for the juggernaut to continue to compete with Amazon. A few short years ago Walmart…
Five key trends for 2020 include Preemptive Distribution, Mobile Proliferation, Price and Product Personalization, Retailer Collaborations with Technology Companies and Associate Empowerment & Virtual Assistance. 1. Preemptive Distribution A key…
Ever since Michael Kors’ Capri Holdings announced the acquisition of Italian-luxury brand Versace, comparisons with 164-year old international fashion powerhouse LVMH have run rampant. My colleague Pam Danziger and I…
Fast fashion is the darling of the fashion retail today. Whereas women’s clothing store sales have declined 2.7 percent from 2016-2017 in the U.S., a recent report from Hitwise shows…
I predict 2018 will be an exciting and innovative year for retailers. The brick-and-mortar side of the business will continue to reshape, redefine and recreate the retail experience. Two trends…
The retail industry is alive and well, despite the stories of doom and gloom that have dominated headlines. Yes, some sectors, namely the big box, department stores and some apparel-focused…
Even before the pandemic hit the U.S. market, customer service has been on a decline. Looking back over the past year and half, America\’s “Great Service Decline” has continued, accelerated…
