Store format redux from retail’s emerging trends in 2015 has proven that retailers are marching ever forward in this disruptive industry landscape. Big format stores are investing in smaller format…
We’ve heard it, seen it, and are experiencing it as a customer or retail management. The employee is calling the shots. There’s a great power shift that’s giving employees the…
Although companies have been talking about sustainability and the circular economy for years, and retailers have been trying to make the production process more sustainable, customers will be the driving…
Striking the right balance between asking workers to return to the office and providing opportunities for work-at-home has become a challenge for corporate retail executives. So far, workers have been…
The academician in me needs to clear up some persisting confusion about direct to consumer (DTC) — even for those working in retail. DTC was originally a label to describe…
The cost of returns is estimated at $550 billion for 2020 and the number of online returns has more than doubled. In 2020, the pandemic accelerated online purchasing with non-physical…
The average age of a CMO is 52 for the consumer industry segment — and the CMO position has the shortest tenure of all C-suite executives at 3.5 years. One…
Quiet quitting has become a growing phenomenon thanks in part to social media, with TikTok and YouTube among the biggest influencers. But before we embark on a deep dive into…
Amazon workers’ recent warehouse unionization win Is one small step for workers and one giant leap for labor unions. Christian Smalls, a former Amazon employee who started the Amazon Labor…
The dawn of Generative AI and the fact that Generation Alpha has now come of age are heralding unprecedented changes in the workforce. As the first cohort of Generation Alpha…
