July 1, 2022 Amazon’s internal forecasting system is its secret weapon, but it has come back to bite with excess warehouse capacity and slowing demand. Leadership changes starting at the top, a wildly different management approach to the business, and many top executive exits leave Amazon in a state of transformation. The company is saying goodbye to physical stores except in the grocery sector as it manages through its slowest online growth period in years. Not to mention many callouts on its employment practices that have left the company far from its goal of earth’s best employer. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they pull back the curtain and weigh in on how CEO Andy Jassy is going to manage the behemoth out of its current mess.
June 24, 2022 Retailers over-forecasted inventory and supply doesn’t match consumer demand. It’s another perfect storm brewing. As rising food prices and historic high costs for fuel suck money out of the discretionary spending bucket, retailers will be left with even more unwanted inventory. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they debate how retailers can work their way through this crisis.
June 17, 2022 What’s the fate of ecomm subscription services? Sales are expected to grow by 15% in 2022, totaling $33.5 billion … but that’s only 3% of total retail ecom sales. And subscriptions may be facing consumer pushback; 40% say they just have too many. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they single out how the winners of the subscription business will have exclusive products and be convenient, making them relevant to loyal customers.
June 10, 2022 Gap Inc. is on its fifth CEO, and success still seems elusive. Ever since Mickey Drexler left, it’s been the same story: not so hot. The well-intentioned BODEQUALITY strategic initiative for inclusive sizing failed in execution with Old Navy taking a sales nosedive. Gap’s peer, American Eagle Outfitter had a $32 million profit in Q1 2022. What’s going on here? Join Robin Lewis and Shelley E. Kohan, TRR chief strategist, as they pull back the curtain on Gap’s failed quest for infinite growth.
June 3, 2022 How do consumers trust? There’s been a major shift in customer behavior as a result of the pandemic. Transparency, authenticity, and relevance are table stakes. Sustainability resonates highly with consumers who are concerned about microplastics and water and want brand commitment to circularity. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, with guest expert Kim Kitchings, Senior Vice President of Consumer Marketing for Cotton Incorporated as they discuss the latest findings on what consumers expect from brands and how recent research reveals how brands can build confidence with their most critical stakeholders.