What drives loyalty, provides new revenue streams – and most importantly, responds to customer needs and wants? Ancillary services are more than meets the eye: they are a portal into building an ecosystem that supports customer wellbeing. Costco is the poster child, offering 25 different services delivering the practical (gas and hearing aids) and the aspirational (travel services). What’s next? Join Robin Lewis and Shelley E. Kohan, TRR’s strategist, as they discuss the next wave in services focused on healthcare.
Organized Retail Crime is growing and a $95 billion problem, not to mention its impact on putting employees and shoppers at risk. These crime syndicates resell stolen goods and use the money to fund other illegal activities. Join Robin Lewis and Shelley E. Kohan, TRR’s strategist, as they discuss how ORC is keeping retail CEOs up at night, is eating away at already-stressed margins, and is becoming a safety issue for the workforce and customers.
We’re living in strange times. None of the best and the brightest economists, finance experts, academics, futurists – no one has been able to predict the recessions we’ve had. And no one has been able to stop them. What’s a retailer to do? First and foremost, learn to manage and thrive in an era of uncertainty. Join Robin Lewis and Shelley E. Kohan, TRR’s strategist as they pull back the curtain to reveal how consumer spending and unprecedented debt are bellwethers for the health of the retail industry and an oxymoron in today’s recessionary environment.
Today there is a fine line between doing the right thing and breaking a law. The role of a retail CEO is playing in a public landmine as political policies may dictate private practices. Take recent moves to limit support of an inclusive workforce. Retailers face backlash from all sides when customers and employees are singled out for their beliefs and lifestyles. Join Robin Lewis and Shelley E. Kohan, TRR’s strategist as they dig into the risks retailers take if they don’t do the right thing for their workforce, customers, and community. The pressure to conform to local bureaucracies at the expense of their stakeholders has created a line in the sand. How do leaders navigate through this pressure cooker?
Catalogs are back! And that’s not all. Dynamic pricing is a red-hot topic today…is personalized pricing a real deal? A unified commerce business model opens new channels along with the renaissance of print catalogs. It’s a cost-effective model because it focuses on a customer-centric mindset in a consumer-driven marketplace. Join special guest Laura Barrett, Retail Consultant at Columbus Consulting, Robin Lewis, and Shelley E. Kohan, TRR’s strategist as they touch on how to build the infrastructure to support a multi-touch point unified model with the right KPIs. https://www.columbusconsulting.com/
How does a brand stay relevant after 53 years? What does it take to keep it vital and iconic? Cotton Incorporated is celebrating the 50th anniversary of the Seal of Cotton this month, with the Seal recognized as a global icon by retailers and brands throughout the textile industry and beyond. To follow Cotton Incorporated’s history is to chart the mandate for sustainability. Join Robin Lewis, Shelley Kohan, TRR’s strategist and special guest Kim Kitchings, Senior Vice President of Consumer Marketing at Cotton Incorporated, as she reveals how to maintain trust and reliability for half a century, supported by science and data from deep research on consumer behavior and how to make cotton more sustainable by reducing environmental impacts during the growth, production, and processing of cotton and by minimizing the environmental impacts at the end of a cotton product’s life cycle. If you care about the planet and are curious about brand integrity, don’t miss this in-depth discussion.
Don’t count your customers out, even when they’re facing turbulent, unpredictable market trends. Last July the growth rate of consumer discretionary purchases was slowing down. This downward trend combined with inflation at near 40-year highs begs the question: How long can consumer spending growth continue? Join special guest Andy Mantis, President of Commerce Signals, Robin Lewis, and Shelley E. Kohan, TRR’s strategist, as they discuss the finer points of the spending economy. With consumer spending accounting for about 68 percent of U.S. GDP, a spending decline could push the U.S. into a recession. Will it happen? Listen in to find out.
All Episodes
